1. Registration of Complaints:

1. Customers can reach us on :
1. care@bakingo.com (Grievance officer - Rohit Kumar)
2. +91 8882553333

2. Escalations can be shared at :

1. nodal.officer@bakingo.com (Nodal Officer - Trilok Chand).
2. write to us at: Bake Wish Private Limited, C 2, Old DLF Colony, Sector 14, Gurugram Haryana.
3. Through Bake Wish Private Limited’s website (www.bakingo.com), using contact us.

3. Timeline for responding/resolving complaints

1. Normal cases : 7 working days.
2. Fraud cases, Legal cases and cases which need retrieval of documents and exceptionally old records : 15 working days.
3. Cases involving third party : 30 working days.